Website & Store Policies

Effective Date: March 1, 2026

Merchandise Return Policy

All items in our shop are made to order just for you. Because of this, we are unable to accept returns or exchanges for incorrect sizing, change of mind, or ordering errors.

Please review sizing charts and product details carefully before placing your order.

If your item arrives damaged, misprinted, or defective, please email us at join@faanetwork.info within 14 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and the defect

Once reviewed, we will gladly send a replacement at no additional cost if the issue is confirmed.

We do not require damaged items to be returned.

If you believe your package was lost in transit, please contact us at join@faanetwork.info, and we will help investigate the issue.

We truly appreciate your support and are committed to making sure you receive a product you’re proud to wear and share.

Terms of Service

Welcome to FAANetwork.info. This website and store are operated by Forks Area Aid Network (FAAN), a fiscally sponsored project of New Hope for Immigrants, a nonprofit organization located in East Grand Forks, Minnesota.

By accessing this website or purchasing products from our store, you agree to the following Terms of Service.

Organizational Structure

Forks Area Aid Network operates as a project under the fiscal sponsorship of New Hope for Immigrants. All financial transactions and operations related to this website and store are conducted under that sponsorship structure.

References to “FAAN,” “we,” “us,” or “our” refer to the Forks Area Aid Network project operating under New Hope for Immigrants.

Website Use & Intellectual Property

All content on this website — including logos, graphics, designs, product artwork, text, and branding — is the intellectual property of Forks Area Aid Network and may not be copied, reproduced, modified, distributed, or used without prior written permission.

You agree not to misuse this website, attempt unauthorized access, interfere with its functionality, or use it for unlawful purposes.

Merchandise Purchases vs. Donations

Purchases made through the online store are transactions for goods (merchandise). They are not charitable donations.

While proceeds from merchandise sales may support the mission and programming of Forks Area Aid Network under the fiscal sponsorship of New Hope for Immigrants, the purchase of merchandise does not constitute a charitable contribution.

If you wish to make a tax-deductible donation, please use the designated donation platform or page provided by FAAN or New Hope for Immigrants.

Tax Deductibility

Merchandise purchases are not tax-deductible.

Only donations made directly through authorized donation channels under New Hope for Immigrants may qualify as tax-deductible contributions, subject to applicable laws and individual tax circumstances.

Please consult a qualified tax professional regarding deductibility questions.

Product Information

All merchandise is made to order through a third-party fulfillment partner. Because items are custom-produced, slight variations in color, placement, or print quality may occur.

We make every effort to display products accurately, but we cannot guarantee exact color matching across all screens and devices.

Orders & Payment

All prices are listed in U.S. dollars. Payment is required at the time of purchase.

Because products are made to order, production begins shortly after purchase. Orders cannot be modified or canceled once processing has begun.

We reserve the right to refuse or cancel orders at our discretion, including in cases of suspected fraud, payment processing issues, or pricing errors.

Shipping

Shipping costs are included in the listed product price unless otherwise stated.

Delivery timelines provided at checkout are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather conditions, customs processes, or incorrect shipping information provided at checkout.

Returns & Replacements

Please refer to our Return & Replacement Policy for information regarding damaged or defective items.

Because products are made to order, we do not accept returns or exchanges for sizing errors or change of mind.

Limitation of Liability

To the fullest extent permitted by law, Forks Area Aid Network and New Hope for Immigrants shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of this website or products purchased through it.

Our total liability for any claim related to a product purchase shall not exceed the amount paid for that product.

Use of this website and purchase of products are at your own discretion and risk.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Minnesota.

Contact Information

For questions regarding these Terms of Service, please contact:

join@faanetwork.info

Privacy Policy

Forks Area Aid Network (FAAN), a fiscally sponsored project of New Hope for Immigrants located in East Grand Forks, Minnesota, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit FAANetwork.info or make a purchase from our store.

Organizational Structure

Forks Area Aid Network operates under the fiscal sponsorship of New Hope for Immigrants. Financial transactions and certain administrative operations are conducted within that sponsorship structure.

References to “FAAN,” “we,” “us,” or “our” refer to the Forks Area Aid Network project operating under New Hope for Immigrants.

Information We Collect

When you visit our website or place an order, we may collect:

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment information (processed securely through third-party payment processors)

• Order details

• IP address and browser/device information

We may also collect anonymous website usage data through cookies and analytics tools.

How We Use Your Information

We use your information to:

• Process and fulfill orders

• Communicate about your order

• Respond to customer service inquiries

• Improve website performance

• Comply with legal and financial obligations

We do not sell your personal information.

Payment Processing

Payments are processed securely through Squarespace’s integrated payment providers (such as Stripe, PayPal, or other supported processors). We do not store or have access to your full credit card information.

Third-Party Fulfillment

Merchandise is produced and shipped through a third-party fulfillment partner. To fulfill your order, we share the necessary shipping information (such as your name and address) with that partner solely for production and delivery.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Enable website functionality

• Analyze traffic and usage

• Improve user experience

• Support advertising and remarketing efforts

If we use Meta (Facebook) Pixel or similar tracking tools, those tools may collect information about interactions with our website for advertising and analytics purposes.

You can adjust your browser settings to decline cookies if you prefer.

Email Communications

If you contact us or make a purchase, we may use your email address to:

• Send order confirmations

• Provide shipping updates

• Respond to inquiries

We do not add customers to marketing email lists without consent.

Data Security

We take reasonable steps to protect your personal information through secure website infrastructure and trusted third-party service providers. However, no method of internet transmission is completely secure.

Your Rights

You may contact us to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your information (subject to legal or financial recordkeeping requirements)

Children’s Privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Information

If you have questions about this Privacy Policy, please contact:

join@faanetwork.info